Exporb EU Digital Services Act

1. Introduction

This page provides information required under the European Union Digital Services Act (DSA) - Regulation (EU) 2022/2065. The DSA establishes harmonized rules for a safe, predictable, and trusted online environment.

Aeon Kosmos, LLC operates Exporb, a business contact management application for trade shows and exhibitions. We are committed to complying with the DSA and maintaining a safe digital environment for all users.

2. Service Provider Information

3. Service Classification

Under the DSA, Exporb is classified as an intermediary service that provides hosting services. Specifically:

• Type: Hosting service provider (Article 3(g) DSA)
• Category: Small/micro enterprise (fewer than 50 employees)
• Scope: Business-to-business SaaS application for contact management

As a hosting provider, we store user-provided information including contact details, audio recordings, photos, and notes created by our users in the course of their business activities.

4. Point of Contact

In accordance with Article 11 of the DSA, we have designated a single point of contact for direct communication with EU authorities, the Commission, and the Board:

• Email: dsa@exporb.com
• Languages: English
• Response Time: We aim to respond within 72 hours

For users within the EU, this point of contact is also available for inquiries related to the Digital Services Act.

5. Legal Representative in the EU

In accordance with Article 13 of the DSA, Aeon Kosmos, LLC has designated a legal representative established in the European Union. The representative is mandated to be addressed by Member State authorities, the European Commission, and the European Board for Digital Services on matters related to the DSA.

Competent authorities may contact the representative at:

• Email: dsa@exporb.com
• Subject: EU DSA — Legal Representative

Full contact details, including the representative's name and physical address, are provided upon request to competent EU authorities and Digital Services Coordinators.

6. Content Moderation

Exporb is a business application where users store their own professional contact information. While we do not actively moderate user content, we maintain policies to address illegal content and misuse.

6.1 Prohibited Content

Users may not use Exporb to store, transmit, or share:

• Content that violates applicable laws
• Personal data collected without proper consent
• Content that infringes intellectual property rights
• Malicious software or harmful code
• Content promoting illegal activities

6.2 Formal Notice-and-Action Mechanism (Art.16)

In accordance with Article 16 of the DSA, any individual or entity may report content they believe is illegal through our formal notice mechanism:

• Email: abuse@exporb.com
• Subject: DSA Content Report
• Response: Acknowledgment within 5 business days

Reports must include:

• A sufficiently precise description of the allegedly illegal content
• The exact electronic location (URL or identifier)
• An explanation of why the content is considered illegal
• Your name/entity and contact email
• A statement confirming your good faith belief that the information is accurate and complete

Upon receipt, we will process the notice in compliance with DSA Art.16, including notifying the reporting party of our decision. We may prioritize notices from trusted flaggers as defined under DSA Art.19 (status granted by EU Member State Digital Services Coordinators).

7. Terms of Service

Our Terms of Service, which govern the use of Exporb, can be found at:

• Terms of Service

These terms include information about content restrictions, account termination procedures, and the internal complaint-handling system required under Article 14 DSA.

8. Algorithmic Decision-Making

Exporb uses artificial intelligence (provided by Google) for the following purposes:

• Audio Transcription: Converting voice recordings to text
• Contact Extraction: Identifying contact information from transcripts
• Meeting Summaries: Generating summaries of recorded conversations

These AI features are used solely to assist users in organizing their business contacts. They do not make automated decisions that significantly affect users' legal rights or access to the service. Users can review and edit all AI-generated content.

9. Transparency Reports (Art.15)

In accordance with Article 15 of the DSA, we publish annual transparency reports containing information about content moderation activities, orders received from authorities, reports received through our notice mechanism, and actions taken.

As a small/micro enterprise, our reporting reflects that Exporb is not classified as a Very Large Online Platform (VLOP) under Article 33 of the DSA. Content moderation metrics are minimal due to the B2B nature of the service.

10. Complaint Handling

Users affected by content moderation decisions have the right to appeal through our internal complaint-handling system:

• Submit Appeal: Email support@exporb.com with subject "DSA Appeal"
• Response Time: We will respond within 14 days
• Review: Appeals are reviewed by qualified personnel

Users also have the right to select any certified out-of-court dispute settlement body to resolve disputes concerning content moderation decisions.

11. Average Monthly Users

In accordance with DSA requirements, we report our average monthly active users in the EU in our annual transparency report. See Transparency Report § EU User Metrics for current figures.

Exporb qualifies as a service provided by a small/micro enterprise and is not classified as a Very Large Online Platform (VLOP) or Very Large Online Search Engine (VLOSE) under Article 33 of the DSA.

12. Updates to This Notice

This DSA information page will be updated as our service evolves and as regulatory guidance develops. Material changes will be communicated to users through appropriate channels.

13. Contact

For DSA-related inquiries:

• General Inquiries: dsa@exporb.com
• Content Reports: abuse@exporb.com
• Appeals: support@exporb.com (subject: DSA Appeal)
• Company: Aeon Kosmos, LLC