Question 1

What is Exporb?

Accepted Answer

Exporb is an AI-powered lead capture and management platform built specifically for trade shows, exhibitions, conferences, and networking events. It combines business card scanning, photo capture, voice recording with AI transcription, lead scoring, and AI-powered email follow-up to help sales teams capture, organize, and follow up on every lead.

Question 2

Who is Exporb designed for?

Accepted Answer

Exporb is built for sales teams, business development professionals, marketing teams, and event managers who attend trade shows, exhibitions, expos, conferences, and B2B networking events. Whether you're a solo founder or a 20-person trade show team, Exporb scales to fit your needs.

Question 3

How do I access Exporb?

Accepted Answer

Exporb is a web application — just open app.exporb.com in your phone's browser. No app store download required. It works on any modern smartphone browser (Chrome, Safari, Firefox) and loads fast on both iPhone and Android.

Question 4

Do I need to download an app from the App Store or Google Play?

Accepted Answer

No. Exporb runs entirely in your web browser at app.exporb.com. There's nothing to install or update. Just open the URL on your phone, log in, and start capturing leads. You can add it to your home screen for quick access.

Question 5

How is Exporb different from a badge scanner or lead retrieval system?

Accepted Answer

Badge scanners only capture what's printed on the badge — usually just a name and company. Exporb captures the full picture: business card data via OCR, a selfie with the lead so you remember their face, voice-recorded conversation notes with AI transcription, sentiment analysis, lead scoring, and team-wide visibility. It's a complete lead capture workflow, not just a scanner.

Question 6

How is Exporb different from scanning business cards with my phone camera?

Accepted Answer

Your phone camera just takes a photo. Exporb uses AI-powered OCR to extract all contact fields (name, email, phone, company, title, address) in about 2 seconds, then links that data with conversation notes, selfies, and AI-generated lead scores — all synced to your team automatically.

Question 7

Can I use Exporb for events other than trade shows?

Accepted Answer

Absolutely. Exporb works great at any in-person event where you meet leads: trade shows, exhibitions, conferences, seminars, networking meetups, job fairs, product launches, and industry summits. Anywhere you exchange business cards or have sales conversations.

Question 8

Is Exporb available worldwide?

Accepted Answer

Yes. Since Exporb is a web application, it's available anywhere with an internet connection. Our business card OCR supports cards in English, German, French, Spanish, Chinese, Japanese, Korean, Arabic, and many more languages.

Question 9

Is Exporb suitable for small businesses?

Accepted Answer

Yes. Our Free plan is perfect for solo professionals and small businesses attending occasional events. As you grow and attend more events with bigger teams, you can upgrade to plans that support collaboration and advanced AI features.

Question 10

Can Exporb replace my CRM?

Accepted Answer

Exporb is designed to complement your existing CRM, not replace it. Think of Exporb as the fastest way to get leads from the trade show floor into your CRM. It captures, enriches, and organizes leads, then exports them to your CRM of choice.

Question 11

Why is Exporb a web app instead of a native mobile app?

Accepted Answer

A web app means zero friction: no downloads, no app store approvals, no updates to install. Your team can start capturing leads in seconds by just opening a URL. It also works across all devices — iPhone, Android, tablets, and desktop — without maintaining separate apps.

Question 12

How does the business card OCR scanning work?

Accepted Answer

Open Exporb in your phone's browser and use the scan feature. Our AI-powered OCR engine extracts the name, email, phone number, company, job title, website, and address in about 2 seconds. It works with cards in most languages, fonts, and layouts — including vertical and non-standard designs.

Question 13

How accurate is the business card scanning?

Accepted Answer

Our OCR engine delivers high accuracy on standard business cards. It handles unusual fonts, colored backgrounds, and multi-language cards. You can always review and edit extracted data before saving.

Question 14

What is the selfie feature and why would I use it?

Accepted Answer

After scanning a business card, you can take a quick selfie with the lead. This photo is linked to their contact record. When you're reviewing 200+ leads after a trade show, having a face to match the name makes it dramatically easier to remember who you spoke with and what you discussed.

Question 15

How does voice recording and AI transcription work?

Accepted Answer

After meeting a lead, tap the record button and speak your notes — or record part of the conversation (with consent). Exporb's AI transcribes the audio, extracts key topics and action items, analyzes the sentiment of the conversation, and scores the lead as hot, warm, or cold.

Question 16

What does AI lead scoring mean?

Accepted Answer

Exporb's AI analyzes all captured data — conversation sentiment, topics discussed, engagement signals — and assigns each lead a score (hot, warm, or cold). This helps your team prioritize follow-ups and focus energy on the leads most likely to convert.

Question 17

Can I add manual notes to a lead?

Accepted Answer

Yes. In addition to voice notes and AI-generated summaries, you can type free-form notes on any lead. These notes are synced across your team in real-time.

Question 18

Does Exporb read QR codes on business cards?

Accepted Answer

Yes. If a business card has a QR code with contact information, Exporb's AI can read and extract the data as part of the card scanning process.

Question 19

Can I capture leads without a business card?

Accepted Answer

Yes. You can manually enter contact information, record a voice note, or take a selfie — all without needing a physical business card. This is useful for leads who only have digital cards or don't carry cards at all.

Question 20

How does team collaboration work?

Accepted Answer

On team plans, all captured leads are visible to your entire team in real-time. You can see who your teammates are talking to, avoid approaching the same lead twice, and coordinate follow-ups. Team admins get a dashboard with full event analytics.

Question 21

Can I see which leads my team has already captured?

Accepted Answer

Yes. The team dashboard shows all captured leads in real-time, including who captured each lead. This helps you coordinate and avoid approaching the same person twice.

Question 22

Can I filter and organize leads?

Accepted Answer

Yes. Exporb offers 10+ filter dimensions including exhibition, team member, enrichment status, sentiment, lead score, priority, and more. You can slice your contact list to find exactly what you need.

Question 23

Does Exporb support multiple events?

Accepted Answer

Yes. You can organize leads by event, making it easy to track which trade show or conference each lead came from. This is especially useful when you attend multiple events per quarter.

Question 24

Can I search through my captured leads?

Accepted Answer

Yes. Search lets you find any contact by name, company, or notes.

Question 25

Does Exporb work on desktop?

Accepted Answer

Yes. While lead capture is designed for your phone at the event, you can access your full lead dashboard from any desktop browser at app.exporb.com. This is great for reviewing leads, exporting to CRM, and team management after the event.

Question 26

Does Exporb work offline at trade shows?

Accepted Answer

Yes. Once you've loaded Exporb in your browser with an internet connection, it works offline. You can capture business cards, take selfies, and record voice notes without WiFi. Everything queues locally and syncs automatically when you reconnect.

Question 27

How do I set up Exporb for offline use?

Accepted Answer

Simply open app.exporb.com and log in while you have internet (e.g., at your hotel or office before the event). Once loaded, Exporb works offline throughout the day. We recommend loading the page before heading to the trade show floor.

Question 28

Why does offline support matter at trade shows?

Accepted Answer

Trade show WiFi is notoriously unreliable — thousands of people sharing the same network. Exporb's offline capability means you'll never lose a lead because of poor connectivity. Capture first, sync later.

Question 29

What happens when I go back online after using Exporb offline?

Accepted Answer

Exporb automatically syncs all offline-captured data to the cloud and your team's shared dashboard. AI processing (transcription, lead scoring) runs once the data is uploaded. The sync happens seamlessly in the background.

Question 30

What devices and browsers does Exporb support?

Accepted Answer

Exporb works on any modern smartphone browser — Chrome, Safari, and Firefox on both iPhone and Android. For best results, we recommend using the latest version of Chrome or Safari. The dashboard also works great on desktop browsers.

Question 31

Can I add Exporb to my phone's home screen?

Accepted Answer

Yes. On iPhone, open Exporb in Safari and tap "Add to Home Screen." On Android, Chrome will prompt you to add it. This gives you a quick-launch icon just like a native app, and the page loads faster on subsequent visits.

Question 32

Does Exporb drain my phone battery?

Accepted Answer

Exporb is optimized for trade show use. We minimize background processing and camera usage to preserve battery life. A typical day of heavy use (50+ lead captures) should not significantly impact your battery.

Question 33

Does Exporb work on tablets?

Accepted Answer

Yes. Exporb works on any tablet browser. It's great for reviewing and managing leads on a larger screen during or after the event.

Question 34

Do I need a fast internet connection?

Accepted Answer

Only for the initial page load and syncing data. The actual lead capture (scanning, photos, voice recording) works entirely offline once the page is loaded. Even on slow connections, sync happens in the background without interrupting your workflow.

Question 35

Which CRMs does Exporb work with?

Accepted Answer

Exporb exports contacts in standard formats (CSV, JSON, PDF) compatible with virtually any CRM including Salesforce, HubSpot, Pipedrive, Zoho CRM, Microsoft Dynamics, and more. Direct API integrations with popular CRMs are on our roadmap.

Question 36

How do I export leads from Exporb to my CRM?

Accepted Answer

From the Exporb dashboard, select the leads you want to export (or export all from an event), choose your format (CSV, JSON, or PDF), and download. The export includes all captured data: contact info, notes, lead scores, and AI summaries.

Question 37

Does Exporb integrate directly with Salesforce?

Accepted Answer

Currently, you can export leads in CSV format that maps directly to Salesforce's standard import fields. A native Salesforce integration with automatic sync is on our roadmap.

Question 38

Does Exporb integrate directly with HubSpot?

Accepted Answer

Currently, Exporb's CSV export is compatible with HubSpot's contact import. A native HubSpot integration is on our roadmap.

Question 39

Can I export leads to Google Sheets or Excel?

Accepted Answer

Yes. Exporb supports CSV and JSON exports. CSV files open directly in Google Sheets or Microsoft Excel.

Question 40

Does Exporb have an API?

Accepted Answer

An API for custom integrations is planned. If you have specific integration needs, contact us at hello@exporb.com and we'll work with you.

Question 41

Can I import existing contacts into Exporb?

Accepted Answer

Currently, Exporb is focused on capturing new leads at events. Contact import is on our roadmap for teams that want to cross-reference existing contacts during events.

Question 42

What data is included in the export?

Accepted Answer

Exports include all captured data: name, email, phone, company, job title, address, lead score, AI conversation summary, notes, and capture timestamp. Photos and audio recordings can be downloaded separately.

Question 43

Is there a free plan?

Accepted Answer

Yes! The Free plan includes 10 AI credits per month, business card OCR, voice notes, and photo capture.

Question 44

What counts as an AI credit?

Accepted Answer

Each AI-powered action uses one credit: scanning a business card with OCR, transcribing a voice note, or running AI lead analysis. The Personal plan and above include unlimited AI credits.

Question 45

How much does Exporb cost?

Accepted Answer

Exporb starts free with 10 AI credits/month. The Personal plan is $9/month (or $90/year) for unlimited AI credits. Team plans start at $29/month for up to 5 people. See our pricing page for full details.

Question 46

Is there a free trial for paid plans?

Accepted Answer

Yes. All paid plans come with a 7-day free trial. Try the full feature set risk-free.

Question 47

Can I cancel my subscription anytime?

Accepted Answer

Absolutely. There are no long-term contracts or cancellation fees. Cancel anytime and retain access until the end of your current billing period.

Question 48

Do you offer annual billing discounts?

Accepted Answer

Yes. Annual plans save approximately 17% compared to monthly billing. For example, the Personal plan is $90/year vs $108/year on monthly billing.

Question 49

What happens when I run out of AI credits on the Free plan?

Accepted Answer

When your 10 monthly AI credits are used, you can still manually enter leads and take photos. AI features (OCR scanning, transcription, lead scoring) will resume when your credits reset next month, or you can upgrade for unlimited credits.

Question 50

Can I switch between monthly and annual billing?

Accepted Answer

Yes. You can switch between monthly and annual billing at any time from your account settings. When switching to annual, you'll receive prorated credit for any remaining monthly time.

Question 51

Do you offer discounts for large teams?

Accepted Answer

Yes. For teams larger than 20 people, we offer custom enterprise pricing with volume discounts, dedicated support, and SSO. Contact us at hello@exporb.com for a quote.

Question 52

Is there a discount for nonprofits or educational institutions?

Accepted Answer

Yes. We offer special pricing for registered nonprofits and educational institutions. Contact us at hello@exporb.com with proof of status.

Question 53

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) and debit cards. Enterprise customers can pay by invoice.

Question 54

Can I get a refund?

Accepted Answer

If you're not satisfied within the first 14 days of a paid plan, contact us for a full refund. After 14 days, you can cancel anytime but refunds are not provided for partial billing periods.

Question 55

What's the difference between Solo and Team plans?

Accepted Answer

Solo plans (Free and Personal) are for individual users. Team plans (Starter, Growth, Scale) add real-time team collaboration, shared lead dashboards, and admin controls. Choose based on how many people attend events together.

Question 56

How is my data protected?

Accepted Answer

All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. We follow industry-standard security practices including regular security audits, access controls, and secure development practices.

Question 57

Where is my data stored?

Accepted Answer

Data is stored in secure cloud infrastructure with encryption at rest and in transit.

Question 58

Is Exporb GDPR compliant?

Accepted Answer

Yes. Exporb is fully GDPR compliant. We provide data processing agreements (DPAs), support data portability, honor deletion requests, and maintain transparent data handling practices. See our Privacy Policy for full details.

Question 59

Does Exporb sell my data?

Accepted Answer

Never. We do not sell, share, or monetize your data or your leads' data. Your data belongs to you. Period.

Question 60

Is voice recording legal at trade shows?

Accepted Answer

Recording laws vary by jurisdiction. We recommend informing anyone you record and checking local regulations for your event's location. Always get consent before recording a conversation.

Question 61

Who can access my team's lead data?

Accepted Answer

Only members of your team can access your lead data. Team admins can manage member access and permissions. Exporb staff cannot access your data unless you explicitly grant support access for troubleshooting.

Question 62

Can I delete my data?

Accepted Answer

Yes. You can delete individual leads, entire events, or your complete account data at any time. Deleted data is permanently removed from our servers within 30 days.

Question 63

Does Exporb comply with CCPA?

Accepted Answer

Yes. California residents have full rights under CCPA including the right to know what data we collect, the right to delete their data, and the right to opt out of data sales (though we never sell data). See our Privacy Policy for details.

Question 64

Do you have a Data Processing Agreement (DPA)?

Accepted Answer

Yes. We provide GDPR-compliant DPAs for all business customers. Contact us at legal@exporb.com to request one.

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