Exporb Terms of Service

By creating an account, accessing, or using Exporb in any way, you acknowledge that:

If you do not agree to these Terms, you may not use Exporb. We reserve the right to modify these Terms at any time (see Section 17).

To use Exporb, you must:

• Be at least 16 years old (18 in some jurisdictions)
• Have the legal capacity to enter into a binding contract
• Not be prohibited from using the Service under applicable laws
• Use Exporb for lawful business purposes only

3.1 Account Creation

You must provide:

• Accurate, current, and complete information
• A valid email address
• A secure password

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your password
• All activities that occur under your account
• Notifying us immediately of unauthorized access

Two-Party Consent Jurisdictions

GDPR Compliance (EU/UK)

If recording in the EU/UK, you must:

• Inform individuals before recording (lawful basis under GDPR)
• Obtain explicit consent for recording voice data
• Honor data subject rights (access, deletion, etc.)
• Maintain records of consent (proof of compliance)

Express Consent to Recording, Interception, and AI Processing

User Assumption of Recording Risks

You assume all risks associated with recording conversations through the Service, including risks under the federal Wiretap Act (18 U.S.C. § 2511), the Electronic Communications Privacy Act, state two-party-consent statutes, the Illinois Biometric Information Privacy Act (740 ILCS 14), GDPR Articles 6 and 9, and any analogous foreign law. We do not advise on the legality of any specific recording. Your use of the Service constitutes your warranty of full legal compliance and an unconditional release of Aeon Kosmos LLC and our sub-processors from any claim asserting otherwise.

When you collect personal information about third parties (e.g., booth visitors, leads, contacts), you are the data controller under GDPR, CCPA, and similar privacy laws. Exporb acts as a data processor on your behalf.

Your Responsibilities as Data Controller:

• Inform contacts about data collection and processing (privacy notice)
• Obtain necessary consents (GDPR Article 6, CCPA)
• Honor data subject rights (access, deletion, correction, portability)
• Ensure data accuracy and security
• Comply with data retention and deletion requirements
• Report data breaches to authorities (if applicable)

You agree to use Exporb only for lawful business purposes in compliance with all applicable laws and regulations.

You may NOT use Exporb to:

Consequences: Violation of these prohibitions may result in immediate account termination, legal action, and reporting to law enforcement.

For users in the European Union, the following disclosures are made under the EU Digital Services Act (Regulation 2022/2065). These supplement — and do not replace — the general provisions in Section 7 (Prohibited Activities) and Section 12 (Termination).

Content Moderation Process (DSA Art.14)

Exporb is a business-to-business application. User-generated content consists of contact records, meeting notes, audio recordings, and associated files created through normal use of the service. We do not proactively monitor user content, but we moderate reactively in the following circumstances:

• A valid notice is received through our reporting mechanism (see below)
• Automated detection of malware, virus uploads, or security threats
• A legal order from a competent authority requires action
• We become aware of content that clearly violates these Terms or applicable law

All content moderation decisions are made by human review. Exporb does not currently deploy automated content moderation tools beyond standard malware/virus scanning. No decision with legal effects is made solely by automated means.

Statement of Reasons (DSA Art.17)

If we restrict, remove, or suspend your content or account, you are entitled to receive a clear and specific statement of reasons. This statement will include:

• Whether the decision involved removal, restriction, or suspension
• The factual basis and specific ground for the decision
• Whether automated means were used (and if so, a description)
• The applicable legal or contractual basis
• Available redress options, including internal complaint handling and out-of-court dispute settlement

To request a statement of reasons for a moderation decision, contact dsa@exporb.com. We will respond within 14 days.

Internal Complaint-Handling System (DSA Art.20)

If you believe a content moderation decision was made in error, you may submit a complaint through our internal complaint-handling system. Complaints are reviewed by qualified personnel who were not involved in the original decision. You may file a complaint by emailing support@exporb.com with subject “DSA Appeal” and including:

• The decision you are appealing
• Why you believe the decision was incorrect
• Any supporting evidence

We will acknowledge receipt within 5 business days and issue a decision within 14 days. If your complaint is upheld, we will reverse the moderation decision without undue delay. The complaint-handling system is available for at least 6 months following the moderation decision. Complaints are free of charge and handled electronically.

Out-of-Court Dispute Settlement (DSA Art.21)

If you are dissatisfied with the outcome of our internal complaint-handling process, you have the right to select any certified out-of-court dispute settlement (ODS) body to resolve the dispute. Certified ODS bodies are listed in the EU Commission's public registry at digital-strategy.ec.europa.eu. The ODS body's decision is binding on Exporb but not on you — you retain the right to seek judicial redress. We will bear the costs of the ODS procedure if the body finds in your favor.

Reporting Illegal Content (DSA Art.16)

Anyone may report content they believe is illegal through our notice-and-action mechanism:

• Email: abuse@exporb.com
• Include: description of the content, its location (URL or identifier), explanation of why it is illegal, and your contact information
• We acknowledge receipt within 5 business days
• We process notices in compliance with DSA Art.16

We may prioritize notices from trusted flaggers as defined under DSA Art.19. Trusted flagger status is granted by EU Member State Digital Services Coordinators.

8.1 Ownership

You retain all ownership rights to your content (contacts, recordings, notes, files). Exporb does not claim ownership of your data.

8.2 License to Exporb

By uploading content, you grant Exporb a limited, non-exclusive, royalty-free license to:

• Store, process, and display your content to provide the Service
• Send audio to our AI provider for transcription and analysis
• Create backups for disaster recovery
• Improve the Service (anonymized, aggregated data only)

This license ends when you delete your content or close your account (subject to backup retention, see Section 8 of Privacy Policy).

8.3 No AI Model Training on Customer Content

We do not use Customer Content (your contacts, recordings, notes, transcripts, business card images, or any other data you submit) to train, retrain, or fine-tune any artificial intelligence or machine-learning model — neither our own models nor those of any third party. AI processing of your content occurs in real time via our AI providers' paid API tiers under contracts that prohibit training-data use, and outputs are returned to you only.

8.4 Your Responsibility

You warrant that your content:

• Does not violate any laws or third-party rights
• Was collected lawfully with necessary consents
• Does not contain malware or harmful code
• Does not infringe intellectual property rights

Exporb and all related trademarks, logos, software, and content (excluding your user content) are owned by Aeon Kosmos, LLC and protected by copyright, trademark, and other intellectual property laws.

You may not:

• Copy, modify, or distribute our software or content
• Use our trademarks without permission
• Reverse engineer or decompile the Service
• Create derivative works based on the Service

Feedback you provide may be used by Exporb without obligation or compensation to you.

10.1 AI Accuracy Disclaimer

10.2 No Automated Decisions

Exporb does not make automated decisions that significantly affect you. All AI outputs are for informational purposes only. You retain full control over how you use the insights.

10.3 Third-Party Service Providers

We use the following third-party service providers to operate Exporb:

• Cloud Infrastructure Provider — Cloud database, authentication, and file storage
• Stripe — Payment processing and subscription management
• Google — AI-powered analysis, transcription, and text extraction
• Error Monitoring Provider — Error tracking and application performance monitoring (requires analytics consent)
• Product Analytics Provider — Product analytics and session metrics (requires analytics consent)
• Hosting Provider — Web hosting and serverless API functions

Your data shared with these providers is governed by our Data Processing Agreements with them. Analytics services are only active when you grant analytics consent.

10.4 Mobile Application

Exporb is available as a native iOS application. The mobile app may request permission to access your device camera (for business card scanning and contact photos), photo library, and local storage. You can manage these permissions in your device settings at any time. Revoking camera or photo library access will disable related features but will not affect other app functionality.

11.1 Subscription Tiers

Exporb offers the following plans:

• Free Plan: Basic features with usage limits (always available)
• Personal Plan: Individual power user features
• Business Plan: Collaboration features for teams

Current pricing is available on our pricing page. Prices are subject to change with 30 days notice.

11.2 Currency & Taxes

• Prices are displayed in USD or EUR depending on your region
• All prices are exclusive of applicable taxes
• You are responsible for all taxes, VAT, duties, and levies applicable in your jurisdiction
• Tax amounts, if any, will be calculated and displayed at checkout

11.3 Billing & Auto-Renewal

• Subscriptions are billed monthly or annually (your choice at signup)
• Payments are processed securely via PCI-compliant payment processors
• You will receive email receipts for all payments
• You will receive a renewal reminder email before each web subscription renewal
• We reserve the right to change prices with 30 days advance notice via email

11.4 Payment Authorization & Storage

By subscribing to a paid plan, you authorize us to:

• Charge your payment method on file for the subscription fee
• Continue charging on each renewal date until you cancel
• Securely store your payment method with our payment processor for recurring billing
• Charge prorated amounts when you upgrade your plan mid-cycle

We do not store your full credit card number. Payment details are securely handled by Stripe, our PCI DSS Level 1 compliant payment processor.

11.5 Failed Payments

If a payment fails:

• We will notify you via email and attempt to charge your payment method again
• You have a 7-day grace period to update your payment method
• During the grace period, your access to paid features continues
• If payment is not resolved within 7 days, your account will be downgraded to the Free plan
• You can restore your paid plan by updating your payment method and resubscribing

11.6 Plan Changes & Proration

• Upgrading: Takes effect immediately. You will be charged a prorated amount for the remainder of your billing period.
• Downgrading: Takes effect at the end of your current billing period. You retain access to higher-tier features until then.
• Switching billing cycles: Changes from monthly to annual (or vice versa) take effect at your next renewal.

11.7 Cancellation & Refunds

Web subscriptions (purchased on exporb.com): Cancel anytime from Settings → Billing.

iOS subscriptions (purchased through the App Store): Manage or cancel under Settings → Apple ID → Subscriptions on your device. Cancellation must be made at least 24 hours before the renewal date to avoid being charged for the next period. Refunds for App Store purchases are issued by Apple at their discretion via reportaproblem.apple.com — we cannot issue refunds for iOS purchases.

Android subscriptions (purchased through Google Play): Manage or cancel under Google Play Store → Subscriptions on your device, or at play.google.com/store/account/subscriptions. Cancellation must be made at least 24 hours before the renewal date. Refunds for Google Play purchases are governed by the Google Play refund policy — Google reviews and issues refunds at its discretion. We cannot issue refunds for Google Play purchases.

Upon cancellation (via either channel):

• Your subscription will not renew at the next billing date
• You retain access to paid features until the end of your current billing period
• No refunds are provided for partial months or years (web subscriptions)
• Your account will automatically downgrade to the Free plan
• Your data remains intact on the Free plan (subject to Free plan limits)

All fees are non-refundable unless required by applicable law or at our sole discretion.

11.8 Billing Disputes

If you believe you were incorrectly charged:

• Contact us at support@exporb.com within 30 days of the charge
• Include your account email and details of the disputed charge
• We will investigate and respond within 10 business days

Initiating a chargeback with your bank without first contacting us may result in account suspension pending investigation.

12.1 Termination by You

You may close your account anytime from Settings. Upon account closure:

• Your data will be deleted after 30 days (recovery period)
• You will lose access to all content and features
• Outstanding payments are still due

12.2 Termination by Exporb

We may suspend or terminate your account immediately if:

• You violate these Terms or our Acceptable Use Policy
• You engage in illegal activity
• Your account is used for fraud or abuse
• You fail to pay subscription fees
• Required by law or legal process

We will attempt to provide notice before termination unless immediate action is required for security or legal reasons.

Some jurisdictions do not allow limitation of liability for certain damages. In such cases, our liability is limited to the maximum extent permitted by law.

You agree to indemnify, defend, and hold harmless Aeon Kosmos, LLC, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including legal fees) arising from:

• Your violation of these Terms or applicable laws
• Recording conversations without required consent
• Your violation of third-party privacy or intellectual property rights
• Your use of Exporb for illegal or unauthorized purposes
• Your content (recordings, data, files)
• Your breach of data protection laws as a data controller

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, at your expense.

16.1 Governing Law

These Terms and any dispute arising out of or relating to your use of the Service shall be governed exclusively by the laws of the State of Delaware, USA, without regard to conflict-of-law principles. To the maximum extent permitted by law, the parties intend that no other state's substantive law shall apply, including but not limited to California Penal Code §§ 630–638 (CIPA), the Florida Security of Communications Act, the Illinois Biometric Information Privacy Act (740 ILCS 14), the Massachusetts Wiretap Act (M.G.L. c. 272 § 99), the Pennsylvania Wiretapping and Electronic Surveillance Control Act, or any analogous state wiretap, eavesdropping, or biometric-information statute. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

16.2 Arbitration

Any dispute arising from these Terms or the Service shall be resolved through binding arbitration (not court) in accordance with the American Arbitration Association (AAA) Consumer Arbitration Rules.

16.3 Class Action Waiver

You agree to resolve disputes on an individual basis only, not as part of a class action or consolidated proceeding.

We may modify these Terms at any time. When we do:

• We will update the "Last updated" date at the top
• For material changes, we will email you at your registered email
• Changes take effect 30 days after notice (or immediately for legal/security reasons)
• Continued use after changes constitutes acceptance

If you do not agree to the updated Terms, you must stop using the Service and may close your account.

Questions about these Terms? Contact us: